CACTUS CULTURE AUSTRALIA

Privacy Policy

We actually give a damn about your privacy.

Unlike most businesses, we don’t treat your data like a commodity. We collect the minimum necessary to run our store, deliver your order, and keep things running smoothly, and that’s it.

We never sell your data, we don't share it with marketers, and we absolutely won't spam you either.

Here’s exactly what we collect, why we collect it, and how we protect it.

1. What We Collect

When you interact with our website (e.g. place an order, sign up to our email list, or contact us), these are the things we might collect from you, depending on the form. All of these things are collected directly from your inputs, except the last one which is automatic/in the background.

  • Your name

  • Email addres

  • Shipping and billing address

  • Phone number

  • Order details

  • Any messages or communications you send us

  • IP address and basic browser/device info (via cookies and analytics tools) – automatic, this is really just the websites way of actually working out who is who so as if 2 John Smiths enquire it can differentiate who is who.

2. Why We Collect It

We collect this information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Handle refunds or returns

  • Improve our website and product offerings

  • Comply with legal and tax obligations

3. How We Use It

We only use your personal data to run our business and serve you better. We do not:

  • Sell your data

  • Share your data with third-party marketers

  • Use your personal information for anything sketchy

We may use third-party platforms (e.g. payment gateways, shipping systems, email services) to help fulfil your orders and support you. These platforms only get the info they need to do their job and are expected to handle your data securely.

4. Emails and Marketing

If you’ve opted in to communications, you might hear from us once in a blue moon about something genuinely worth announcing. Otherwise, radio silence. We don’t want “Cactus Culture” to become yet another name people get sick of popping up in their email notifications. 

Unsubscribing is always easy with a one-click link at the bottom of every email, no strings attached.

5. Payment Info

We don’t store or have access to your full payment details. All payments are securely processed through Eway, a trusted Australian payment gateway that meets strict industry security standards (PCI DSS compliance).

Our website is hosted on Kinsta, a premium managed WordPress platform with enterprise-grade security features, ensuring your data is protected throughout your shopping experience.

Your card details are handled exclusively by Eway, so sensitive payment info never passes through or is stored on our servers.

6. Cookies

Our website uses cookies to keep things running smoothly (e.g. remembering your cart, enabling secure checkout, collecting basic analytics). You can disable cookies in your browser settings, but some parts of the site might not work properly without them.

7. Data Storage and Security

We take your data security seriously. Our website is hosted on Kinsta, which offers advanced security measures including firewalls, daily backups, malware scanning, and encrypted connections.

We use WooCommerce for order management and Google’s secure services for email delivery, both trusted platforms with strong privacy and security protocols.

Together, these technologies ensure your personal information is stored and processed with the highest standards of security.

While no system is 100% foolproof, we follow best practices and will notify you promptly if any serious data breach occurs in line with Australian privacy regulations.

8. Your Rights

Under Australian law, you have the right to:

  • Access the personal data we hold about you

  • Ask us to correct or delete your info

  • Opt out of marketing communications

To do any of the above, just email us at hello@cactusculture.com.au.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. If you continue using the site after an update, you’re accepting the new terms.

10. Contact Us

Got questions? Need to check what data we hold on you?

Email us at hello@cactusculture.com.au
Or call us on 0411 689 736