Shipping Information
Here you can find information regarding our shipping options, delivery times, and terms & conditions.
Safe delivery, guaranteed
One of the biggest concerns for buying plants online is their safe delivery. Even cacti, which are known for being hardier than your average houseplant can get pretty banged up in a distribution centre by a careless worker. But at Cactus Culture Australia we have perfected our cactus packaging and can boast a 100% (yes, really, 100%) safe delivery rate. Our perfect track record is thanks to the medium-density foam we surround our cacti with inside the box. What’s even better is that we source this foam from a factory and save it from going to landfill - pretty great, huh? We are so confident in the safe delivery of our plants that if your plant shows up damaged/broken, we will replace it for you free of charge (you will need to send us the damaged one back, and we’ll pay the shipping).
Shipping Restrictions
Due to biosecurity laws, we cannot ship some of our products to certain states and territories in Australia.
We can send plants to the following States and Territories:
Queensland;
New South Wales;
Victoria;
Australian Capital Territory and;
South Australia.
We can send seeds* to the following States and Territories:
Queensland;
New South Wales;
Victoria;
Australian Capital Territory and;
South Australia;
Northern Territory;
Tasmania.
*this includes our seed kit product
Unfortunately, we CANNOT ship plants or seeds to:
Western Australia;
Internationally (outside of Australia).
Customers from these restricted areas CAN place orders for merchandise and items which are not subject to biosecurity laws.
If you ignore this information and proceed with an order from one of these locations you will be offered store credit for merchandise that can be shipped to your location or a partial refund (order total minus payment processing and admin fees).
Tracking
Standard and Express shipping customers will be emailed a tracking code when their order is dispatched.
Shipping Options & Delivery Times
All Standard and Express orders are dispatched on Monday morning. Orders are not dispatched after Monday to try and minimise the possibility of our live plants sitting in boxes in distribution centres over the weekend. Orders must be placed by 7 am on Monday to be guaranteed on the next post run. Whilst not essential, please consider leaving a phone number for text-based order updates.
Standard Shipping
Standard Shipping is handled by Australia Post’s Parcel Post service and is typically charged at a flat rate of $19.50 per order. The exception to this is seeds which can be sent for $5.60 in a tracked envelope. From the Australia Post Website:
“Some items are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions. Under normal circumstances we aim for:
Same state: 2–5 business days
Interstate (metro to metro): 3–6 business days”
Express Shipping
Express Shipping is handled by Australia Post’s Express Post service and is calculated based on weight/size of order. From the Australia Post Website:
“Express Post is still the fastest way to get mail from A to B, but we can’t guarantee next-business-day delivery right now. Items may take longer than usual to arrive.”
Large Order Shipping
If you place an order that exceeds the Australia Post weight limit of 21kg it will be sent via a courier, rather than Australia Post. IMPORTANT: Unless specifically requested and approved by us your order will be sent via courier in 1 large carton. It is your responsibility to ensure you and the delivery location have the means to accept large cartons. If you are worried about your capacity to accept such an order please contact us at hello@cactusculture.com.au and we would be more than happy to discuss alternative options that work for you.
Free Pickup
We offer a free order pickup service from:
Wellers Hill Australia Post Office Shop 3/8 Denham Terrace Tarragindi, QLD, 4121
You will receive an email notification when it is ready for collection, which will be on the Monday or Tuesday following your order being placed. It is your responsibility to ensure that you can promptly collect your order, ideally the next day. Your order will be packed in a sealed cardboard box. Cactus Culture Australia is not responsible for the condition of live plants which are not collected for extended periods of time. 1-2 days is the most we would recommend.
Please bring a photo I.D which matches the name you used to place the order.
Free Shipping on orders over $150
All website orders over $150AUD qualify for free standard shipping with Australia Post. There is no need to enter a discount code, it will automatically be applied at checkout when your order is over $150AUD. We have added a counter at the top of our website so you can keep track of how much you need to spend to qualify for our Free Shipping offer. Our Free Shipping option does not apply to Express Shipping.
Custom Shipping Quotes
Whilst we strive to ensure our website calculates shipping costs accurately it can sometimes struggle with the irregular size and weights of our items, particularly for large orders. If you feel that our website has inaccurately calculated your shipping costs please don’t hesitate to reach out to us at hello@cactusculture.com.au to receive a custom shipping quote. We can also offer palletised freight options or courier services for businesses and large orders.