Shipping Information
Our general terms & conditions can also be found here.
Safe delivery, guaranteed
Even cacti, which are known for being hardier than your average houseplant can get pretty banged up in a distribution centre by a careless worker.
But at Cactus Culture Australia we have perfected our cactus packaging and can boast an excellent track record of safe deliveries.
We are so confident in the safe delivery of our plants that if your plant shows up damaged/broken, we guarantee to replace it for you free of charge (you will need to send us the damaged one back, and we’ll pay the shipping).
Shipping Restrictions
Shipping Options and Delivery Times
All orders are dispatched once a week on Monday or Tuesday. Orders are not typically dispatched after Tuesday to try and minimise the possibility of our live plants sitting in boxes in distribution centres over the weekend. Orders must be placed by 5am on Monday to be guaranteed on the Monday morning post run. Whilst not essential, please consider leaving a phone number for text-based order updates.
Standard Shipping
Standard Shipping is handled by Australia Post’s Parcel Post service and is typically charged at a flat rate of $21.45 per order. The exception to this is seeds which can be sent for $6.16 in a tracked envelope. From the Australia Post Website:
“Some items are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions. Under normal circumstances we aim for:
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Same state: 2–5 business days
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Interstate (metro to metro): 3–6 business days”
Large Order Shipping
If you place an order that exceeds the Australia Post weight limit of 21kg it might be sent via a courier, rather than Australia Post. IMPORTANT: Unless specifically requested and approved by us your order will be sent via courier in 1 large carton. It is your responsibility to ensure you and the delivery location have the means to accept large cartons. If you are worried about your capacity to accept such an order please contact us at hello@cactusculture.com.au and we would be more than happy to discuss alternative options that work for you.
Tracking
Customers will be emailed a tracking code when Australia Post processes the order. This is typically Monday afternoon, or Tuesday morning. This is affected by public holidays as explained below.
Public Holidays
Australia Post does not operate on Public Holidays. When a public holiday falls on a Monday in Queensland, the weekly post run will be delayed until Tuesday. When this happens you will receive your tracking information on Tuesday evening, or as late as Wednesday.