Shipping Information
Our general terms & conditions can also be found here.
Safe delivery, guaranteed
Even cacti, which are known for being hardier than your average houseplant can get pretty banged up in a distribution centre by a careless worker.
But at Cactus Culture Australia we have perfected our cactus packaging and can boast an excellent track record of safe deliveries.
We are so confident in the safe delivery of our plants that if your plant shows up damaged/broken, we guarantee to replace it for you free of charge (you will need to send us the damaged one back, and we’ll pay the shipping).
Shipping Restrictions
Soil can only be sent within Queensland.
Tracking
Standard and Express shipping customers will be emailed a tracking code when Australia Post processes the order. This is typically Monday afternoon, or Tuesday morning. This is affected by public holidays as explained below.
Shipping Options & Delivery Times
All Standard and Express orders are dispatched once a week on Monday or Tuesday. Orders are not typically dispatched after Tuesday to try and minimise the possibility of our live plants sitting in boxes in distribution centres over the weekend. Orders must be placed by 5am on Monday to be guaranteed on the Monday morning post run. Whilst not essential, please consider leaving a phone number for text-based order updates.
Public Holidays
Australia Post does not operate on Public Holidays. When a public holiday falls on a Monday in Queensland, the weekly post run will be delayed until Tuesday. When this happens you will receive your tracking information on Tuesday evening, or as late as Wednesday.
Standard Shipping
Standard Shipping is handled by Australia Post’s Parcel Post service and is typically charged at a flat rate of $19.50 per order. The exception to this is seeds which can be sent for $5.60 in a tracked envelope. From the Australia Post Website:
“Some items are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions. Under normal circumstances we aim for:
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Same state: 2–5 business days
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Interstate (metro to metro): 3–6 business days”
Express Shipping
Express Shipping is handled by Australia Post’s Express Post service and is calculated based on weight/size of order. From the Australia Post Website:
“Express Post is still the fastest way to get mail from A to B, but we can’t guarantee next-business-day delivery right now. Items may take longer than usual to arrive.”
Large Order Shipping
If you place an order that exceeds the Australia Post weight limit of 21kg it might be sent via a courier, rather than Australia Post. IMPORTANT: Unless specifically requested and approved by us your order will be sent via courier in 1 large carton. It is your responsibility to ensure you and the delivery location have the means to accept large cartons. If you are worried about your capacity to accept such an order please contact us at hello@cactusculture.com.au and we would be more than happy to discuss alternative options that work for you.
Free Shipping on orders over $150
All website orders over $150AUD qualify for free standard shipping with Australia Post. There is no need to enter a discount code, it will automatically be applied at checkout when your order is over $150AUD. We have added a counter at the top of our website so you can keep track of how much you need to spend to qualify for our Free Shipping offer. Our Free Shipping option does not apply to Express Shipping.
Custom Shipping Quotes
While we strive to ensure our website calculates shipping costs accurately, we can sometimes struggle with the irregular size and weight of our items, particularly for large orders. If you feel that our website has inaccurately calculated your shipping costs please don’t hesitate to reach out to us at hello@cactusculture.com.au to receive a custom shipping quote. We can also offer palletised freight options or courier services for businesses and large orders.